will neiman marcus accept returns after 30 days
Unless you want to give your money away, I'd say shop either at Bloomingdales or Nordstrom. I have been on the phone and online chat and to no avail not one person has helped me!!! They are very deceitful in stating a policy which is deceitful, false and misleading to any consumer. Neiman Marcus has a rating of 3.12 stars from 365 reviews, indicating that most customers are generally satisfied with their purchases. I bought a pair of sandals, expensive ones and gifted them to my daughter last Christmas. This was an aggravating issue to facilitate the return as paperwork was missing. Neiman Marcus doesnot have its return policy posted in their retail stored, in fact greedy & anxious sales persons will always make it a point to state" Neiman Marcus has a very liberal return policy". Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose. SoI called the web hotline and described my issue. Returns & Exchanges at Bergdorf Goodman They also don't train their reps. Can you return an item to Neiman Marcus after 30 days? I told the beauty counter lady that this will be the last time I buy any beauty product from Neiman and walked away. I explained that it was falling apart within two weeks of purchase, which would not have been apparent if it had not been worn. Returns used to be easy, but your policy has changed! For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law. Obviously your store does not want any returns. Make sure that you still have the receipt if you purchased the item in store. If you wish to return your items, please follow the steps below: (For merchandise over $5,000 please see above. They said I cannot return the product since it has been opened. If this is truly the return policy, Neiman's should be competitively shopping their competition to find that they are the WORST in that area of customer service. Items marked as "return fees apply". Neiman Marcus stores are unable to process returns for items purchased at Bergdorf Goodman, Last Call and Horchow stores, online or via catalog. Got a defective bag from Neiman Marcus! | PurseForum was exactly same one I had already down loaded Telling me package would not be delivered without postage. I live in a small town and shop online. Neiman Marcus Returns and Refund Policies For this reason, we are here to solve all your doubts regarding the returns or exchanges at Neiman Marcus. If you don't realize that there are tons of people who are not that tech savvy, who is Then they shipped ANOTHER one, the correct color but had the worst time working with Neiman Marcus and their customer service. Neiman Marcus and Affirm Give Customers a New Flexible Way to Pay for if you are unable to find your order number then call their customer support on 888-888-4757. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. NO return information included. Due to the high-end nature of their products, Neiman Marcus' return policy is pretty strict. I'm lucky to be home 15 days in a month. Returns will be subject to a $30.00 (U.S.) processing fee unless defective. Tried several days ago by phonewas on hold through 11 0f the same piano pieces before I hung up!Today I am trying on an IPad and the Fedx co. how long it take for this refund? We work hard to ensure the accuracy of pricing on Neimanmarcus.com, but despite our best efforts, pricing errors may occur. Return Merchandise Authorisation (RMA) is a number required to return your product to Neiman Marcus. for example, payments done by card will be refunded to the card and cash payments will be refunded with cash. Copyright (c) 2023 Speak LLC. We ask that you take special care when specifying initials or names, and if requested, the style and color of the personalization. Any merchandise purchased at a Neiman Marcus store should be returned to a Neiman Marcus store. This is not nor has been NM's return policy, and I was never advised otherwise. Returns are accepted within 30 days of receipt and the goods should be in the same condition as when received - unworn, undamaged, saleable, with original tags and packaging. Although out of my way I did only to find out that they do not accept ordered one rug from Neiman Marcus. Makes me question whether I'll buy from your store again! We want you to be completely happy with your order. And It Was Less Than 10days Later That I Tried To Return It .this Is A Retail Store I Would Love To See Go Out Of Business !!! They do not live up to their free returns policy. Eligible merchandise may be returned FREE if received within 15 days of the delivery date; above exclusions apply. The upside of Neiman Marcus' policy that all items be returned in their original packaging, complete with tags, is that it's an easy way to prove that you did indeed purchase them from Neiman Marcus. Anyway, I went down to the beauty counter on the first floor. Be aware that certain cosmetics items, such as alcohol-based products or those in pressurized containers, may only be legal to ship using ground-only options. I told her that this is a beauty item therefore I'm returning it here. Mothers of the bride and groom beware - Neiman Marcus return policy is draconian and punitive. My first purcase from NM in over a year. 15 West 28th St, 9th floor, New York, NY 10001, official Neiman Marcus return policy here, Get coupon codes now with Capital One shopping. I live about an hour away from the nearest Neiman Marcus store, so I usually shop online. Bring the item that you want to return into your local post office. Neiman Marcus advises allowing anywhere from 10 to 14 business days to process returns. Click here to start your gift return using the order number. Express, gap, Sears, they have fair return policies, Neiman Marcus is Almost none. Still for sale on the website. However, I was told it could not be done over the phone. Need more info on return policies for your fav shops? The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online, All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Because your trust is important to us, we want you . Otherwise, use this link to create agift return slipif you know your order number and follow the above steps to return the item either in-store or through the mail. Credit for the return will not be issued in the store. Now the stores are closed due to the virus. You will need this return slip to return items in store. I went back to the site where I had purchased and it states free returns, item was not a sale, full price. You request your return slip here. Same day. Done! This means we must call a customer service rep and wait for them to mail us a return USPS label. To ensure the proper handling of a return for merchandise with a retail value of $5,000 or more, please call 1-800-825-8255 extension 5740, Monday through Friday, 8:00AM to 8:00PM (CST) to arrange a special pick up. The same return fee will also apply to clearance items or items marked as "Return Fees Apply.". NEIMAN MARCUS DRACONIAN RETURN POLICY -BUYER BEWARE! Now I might just return everything I bought there and go elsewhere to purchase. Went back to return the lipgloss today. We ask that you not submit the same item more than one time in a 30-day period. If you don't have an order number, please call 1-888-888-4757 for assistance. Due to air transportation restrictions and regulations, certain items considered hazardous materials are restricted to ground-only transport. This is absolutely ridiculous. You can choose to exchange your product or request a full refund. I can shop online and get what I want anywhere so good luck staying in business. I explained that the item was defective. Exchanges are accepted within 30 days of receipt. I think since it was their failure to communicate the same when I specifically asked them to send the label during shipment (and they had agreed to do the same) - Neiman's needed to fix the issue! You can find the official Neiman Marcus return policy here. I dont know why you changed your return policy. Is it ok to make four shoe returns from Neiman Marcus Jun 24, 2021 Returns are accepted within 30 days of receipt . Due to their reputation as a high-end retailer, Neiman Marcus is unable to recoup their losses by offering damaged or used items for resale. Items received in the mail are eligible to be returned for free within 15 days of their delivery date, as long as they meet the return criteria specified above.