visionworks return policy
It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. I'm going to take my time and write about my experience on all the social media and your website. Package your product in a box to avoid damage. Complaints Contacts. This bad script could have damaged me , my eyes and my health tremendously. I was charged over $890 dollars for two pairs of glasses that cost $222.48, the deal was buy one pair and get the second pair half off, not for $890 dollars. Even today, the day of my appointment, I received an email and 2 texts reminders. Every purchase must be paid in full at the time of sale. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. Most and Least Reliable Refrigerator Brands, Most Reliable Central Air-Conditioning Systems, Unlock to see our ratings and compare products side by side, Care taken to fit frames and lenses correctly. Please see below. You will get digital access to reviews and ratings for over 8,500 products and services Cheap plastic, distorted vision - a total waste of money. Told me I had to give a rating if I could there would no rating your service was that bad! Visionworks has a rating of 1.9 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Your username maybe be your email address. Return Policy - davisvisioncontacts.com FAQs or access your Too many eye doctors out there to stay and be treated that badly! I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. I will never return to this place. I was not able to reschedule these appointments. Quality of the product purchased. Thank you visionworks. Usually lenses have one year, frames one or two years, accessories one year warranty. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. Then I brought in my glasses and needed to get my new prescription in my glasses I just needed to get tgemmre lensed this women had to hunt down another child to ask what to do. Visionworks Near Me | Visionworks Locations BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Tip for consumers:Was advised I'd have our glasses within 14 days. Please fill in the requested information on our product return form, and carefully follow the instructions for return. The store charged me $85.35, and I expected a refund for the same amount, but they took out the cost of an eye exam that was paid by VSP. Visionworks. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. She said she would have someone from lab to call before the day was over that was 4/3/2023. This will get you connected to a customer support agent who can help you get your return started. We value your privacy. They were able to pull my records from another store location, find my prescription and guide me through selecting the features needed for what I needed to accomplish. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. With a bunch of children that should be working at a movie theatre. All of the stores sell frames, lenses, sunglasses, and accessories. The 2 for $79.95 advertised offer includes single vision uncoated plastic (CR39) lenses, frames from our $69.95 price selection and a free eye exam . Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. First impression. I just can't say enough nice things of the help I received. Enjoy reading our tips and recommendations. I would rate their business as a -1 star if I can. I once again call and she says there is no order. TIA. International Association of Better Business Bureaus. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. Called again on 4/8/23 same thing by a manager. Here are 8 tips for writing great reviews. How do I know I can trust these reviews about Visionworks? The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. Televisions over 26"Projection bulbsWall mounting brackets (after the manufacturer's box has been opened)Special order itemsAll televisions come with a full Manufacturers Warranty. VISIONWORKS DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS, PRICING, EDITORIAL COMMENTARY OR ANY OTHER VISIONWORKS CONTENT ON THE SITE, REGARDLESS OF ITS SOURCE, IS ACCURATE, COMPLETE, RELIABLE OR CURRENT. I returned after 3 days - wrong prescription - told it was my fault. Can You Return Prescription Glasses? I will never purchase glasses there again! They texted me to come in earlier appointment when I arrived they were packed no employees knew what they were doing. Yes Visionworks puts customer satisfaction first. Unlock for unbiased ratings and reviews for products and services you use everyday. If I could give a zero star I would. Excellent service! Include your Name, Invoice #, and email address. Costco Optical's return policy is a little more complicated than that of similar retailers. Visionworks wants you to love the way you look in your new glasses, and if you dont the process to get them exchanged is fast and simple. However, we do not cover or reimburse the shipping cost for returning defective merchandise back to us. Replacement products will be shipped at no cost to you. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_8',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Visionworks Return and Exchange Policy: Find out everything you need to know about the return policy of the Visionworks optical store here. Once we have received the item (s) we will provide you with a refund. Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. Including ours. Based on these numbers, you can get a basic pair of prescription eyeglasses from Costco starting at around $120. Procedures to Return Merchandise Please contact us at 240-343-7838 or email at support@hdvisionworks.com to obtain an RA#. How Long Does The Visionworks Refund Last? 22% of 119 complaints were resolved. For example, if a one-year extension of the eyeglasses warranty will cost $50, and replacing a lens will cost . I understand delays may happen sometime, but there should be some type of compensation for this type of delay. An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. Costco Optical Review: Options, Pros Cons, Is it Worth It? - Healthline Telehealth from rude doctors! My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order. We will ship the replacement item at no cost to you. $700 purchase with insurance. Visionworks does not state on their website how to go about making a return. BBB Business Profiles generally cover a three-year reporting period. When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter). Finally was done at 245! Ordered two pair on Dec.22. Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Sit back and relax while we do the work. The staff and front desk crew were friendly but *************************** was as cruel as it gets. Red flag with all of the phone calls asking for refunds, I should have walked out at that moment. I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. I called the store with no help and also spoke with management for a full refund. Claim your listing for free to respond to reviews, update your profile and manage your listing. Damaged glasses, or glasses clearly not purchased through Visionworks, will also not be accepted. Return shipping Shipping charges are non-refundable. Visionworks has a Love What You See Guaranteea return policy that enables you to return a pair of glasses within 100 days of the original purchase date if you are dissatisfied. Friendly, effective and professional - I'll return! So disappointed and disgusted. When finally someone did answer I had been transferred to the call center instead of the store at the town mall I was trying to reach. How they are still in business is a complete puzzle. UPS marked the package as delivered however my cameras never picked up a delivery. I am a 46 year old profesional business owner I have had 3 other pair of glasses lenses by vision works. Request that a customer service representative begins the return request procedure. Visionworks Return Policy (Online, In-store, No Receipt + Refund) I called the *********** location to find out the eye doctor's name & the young man was rude & hung up in my face. Picked up glasses when quoted. Then he said I was lying and memorizing the letters and I WOULD NEVER DO SOMETHING LIKE THAT! On Feb 18, 2023 I went to the visionworks store in ************* **. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. If you returned your glasses did you just go back in and pick new frames and do the whole process again? The customer service is terrible and there is no standardized system for tracking orders. Heres what well do for you: To file a lawsuit using DoNotPay, follow these instructions: Have you been trying to contact the company you want to return your faulty item to with no success? The Return Policy at Visionworks can assist you in returning your products. Verification can help ensure real people write reviews about real companies. Reactivate now One doctor said everything was under control and the second said my eye was bad. Also, mentioned that the issue could be related to improper eye measurements causing the issue. Really? Address your return to the address listed on your invoice. Where can I request not to wear a face covering? The past three years I have made all of my vision purchases with Visionworks. Follow the steps below: The easier way to start your return process is to head over to a Visionworks store and ask a staff member to initiate your return request. Does Visionworks Offer Free International Shipping. Terms of Use | Visionworks I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York. Understaffed all the time. I want the glasses I have chosen and I want my money refunded at this point. since I had not received my glasses I called again or a call from a manager. I am now being told my glasses will be available on June 14. Let us know about the 'Visionworks Return Policy'. Emailed customer service on 4/10/23, received email stating it was being escalated to upper management, still no response and still no contact prescription that I paid for. If you feel you have received this message in error, please view our customer care First they totally ruined up my appointment. It is not the end of March and I still do not have the glasses I paid for. Heres a familiar situation to a lot of glasses-wearing folks: you bought the perfect pair of glasses through Visionworks, only to realize once they came in that theyre the wrong size. Our content is intended to be used for general information purposes only. My appointment was at 11:40 and I didn't leave until 3pm. Had back to back appointments for my kids and myself and everything went smoothly. Later I received. I told her that it doesn't even make sense to have a teleview appointment. I used insurance and paid ~$65 out of pocket. Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person We didnt sign anything or agree to pay anything I told them eye exams only because thats what our insurance covers. Are you tired of dealing with companies and requesting refunds on your own? You may also return a defective item for a refund, however, a 20% restocking fee will apply. Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. The person at the Woodmore location informed me that all Visionworks, order just about the same selection of frames. When the glasses came in they were not the glasses I ordered.