virgin atlantic covid refund

Virgin Atlantic Covid Flexibility Policy Your customers Open Ticket value can be used as a credit towards their future travel until 31 Dec 2023. To make a change to your holiday booking, please contact us. Customers wishing to travel to the same destination via a different departure airport. Terms and conditions | Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies. Rapid PCR tests are also now available with results within 3 hours. If your customer have opted to receive an Open Ticketfollowing a cancelled flight, and they dont use the whole value of theOpen Ticket when making a new booking, they are entitled to a cash refund of the residual value. Refund policy . *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking. As ever, you should ensure you have adequate travel insurance for your trip. If your flight was part of an inclusive/package holiday please refer to your tour operator as they may not operate the same re-booking policies. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. We left a WhatsApp text as requested but still nothing. Did you book with a travel agent? The removal of all remaining UK travel restrictions in March 2022 and easing of requirements in most of our destinations means travel is much easier once again. To speak to us about your options, pleasecontact us. Bookings made by credit card or debit card no longer incur a fee. Testing for travel . Cancel the original booking prior to the departure of their first flight, ensure the customers retain their E-ticket number for future rebooking. Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF You can use your voucher to purchase a future Virgin Atlantic flight to any of our destinations. Got questions about your Flying Club membership or points? Virgin Holidays Refunds for Covid-19: How Much Paid? When Are They Ensure you have a valid passport and ESTA (if eligible for the US Visa Waiver Program). Please bear in mind that our standard cancellationterms and conditionsapply, and you may only be eligible for a partial refund. Even if all reasonable measures had been taken, this includes cancellations in the event of weather conditions, political instability, unexpected flight safety shortcomings, security risks and strikes. Flexible no change fees policy | Virgin Atlantic Register here, If your flight has been cancelled or impacted by changes to our schedule. Use value of original ticket towards a new ticket is allowed. Virgin Atlantic tells customers refunds will take up to four months Presumably if they go under I won't get anything and I just think that's wrong. If the new ticket price is greater than the Travel Voucher value, the difference must be paid. (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. Join Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. Check refund status - Virgin Atlantic This policy is to allow for more flexibility if your plans change. Routes where face masks onboard must be worn: For the following routes operating to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rdMarch 2021 and 23rd June 2022. Airlines must be penalised for refusing Covid refunds, says consumer For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 8711 in the UK, or 1-800-862-8621 in the USA. Canadian tariffs. If you have opted to receive your Travel Voucher following a cancelled flight, and you dont use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. About Virgin Atlantic This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. For holidays departing from 1st April onwards, please settle your balance 12 weeks before you are due to travel. We do our best to stick to the times that we plan our flights but sometimes for reasons beyond our control, we need to make some changes. If you booked before 06 Feb 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. Virgin Atlantic, meanwhile, made customers wait up to 120 days for a refund, the CAA said in its July report. In some cases, it means they are waiting for long . If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date. Canadian tariffs. Many Virgin Atlantic flights have been cancelled in the Covid pandemic. You dont have to decide right now; you can convert to a Travel Voucher which can be used up until 31 December 2023. If your ticket was issued by a Travel Agent, please contact them to request a refund. Customers impacted by anevent beyond their control,for bookings made on or before 11thof March 2020. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. Refunds do not apply as per the original fare rules. If you are entitled to a refund, it will be made according to the original form of payment. In the UK, Project Screentake the stress out of finding which tests you need for travel. If you would like to request a refund or a quote, you can do so by completing one of the forms below. It is the only airline threatened with action by the Civil Aviation. If you made your booking on or after 24th June 2022, you are not eligible to request a travel voucher, in line with changes to our latest Commercial Policy. However, requirements differ by country, so we've created a checklist to help you find everything you'll need, should you need a test. Some countries may also require a test to be taken after you land, which helps to shorten the time spent in quarantine. For specific entries or formats, please refer to you GDS Helpdesk. Virgin Atlantic could face enforcement action over refund delays Customers who booked on/before 11 Mar 20should be allowed a refund if impacted by governmental travel restrictions. You can even make a booking for someone else using your Travel Voucher. Once we receive and action your request, well update your booking and send youconfirmation. You'll just need to use your ticket by 31st December 2023. 120 for Premium Compensation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. If your flight has been impacted by any of these changes, we'll proactively contact you with the alternative options available to you, including rebooking you where possible on to another of our services, departing on the same day, to ensure you can still travel as planned. Covid-19 testing | Virgin Atlantic help centre The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. Contact forms | Virgin Atlantic help centre. BJVC1X), Your original date of departure (along with your actual date of departure, if that applies), Your original flight number (and your actual flight number if that's different), Your original date of departure along with your actual date of departure, Your original flight number along (and your actual flight number if you rebooked it). Rapid tests are often called Antigen or Lateral Flow tests and provide results in under 30 minutes. Cookie statement | Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees). Book your appointment ororder your home test online by 2pm for DPD Next Day Delivery. Policies - Virgin Atlantic Subject to availability. Plans change. An email with the refund status has been successfully sent to johndoe@email.com. Virgin still refusing to do anything with my request for refund - when was your flight scheduled for? We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. You may also wish to Claim money for delay or cancellation. As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. VHQ 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF If you still want to cancel, we understand. Were here to help. Find out which type of Covid-19 test you need. LAMP tests are typically conducted onsite andresults can be returned within a couple of hours. If the new TSP is greater than the Open Ticket value, the difference in TSP must be paid. Get ready to fly. There are three main testing methods that look for different elements of the virus.

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