verizon trade in problems

You can check the status of your trade-in submission online at any time. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. Due to inactivity, your session has expired. Have a phone you love? Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Archived post. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. Add, manage, and cancel all your subscriptions in one place. Here is what happened to me: I am a new customer and traded-in four Iphones. What's that called in statistics again? We're here for you and we want to help! $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Get up to $500 when you. or Android devices. To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. These. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. He was going to work on it and get back with me in 2 weeks. Device trade-in value: How much is my phone worth? If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. Press 1 for English, and press 2 to speak with a rep. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. >Aldo. They basically said the store personnel and I were wrong, but they understood and were very sorry. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. The iPhone 13, 13 Pro . In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. Visit our Trade-In Tracker. Is there really a $35 restocking fee on returned merchandise? The other day, I noticed, they appraised my phone for $142. Verizon Wireless Trade-In Program: Their Customers Will Love It For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. Im supposed to check back in 24 hours. What the hell is going on? Verizon is being shady as hell rn. Extend your session by clicking OK below. Trade-In Value: Your Top Questions Answered | Articles | Verizon Please send us a Private Message for additional assistance. response bias? Start now. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. I paid for my own shipping envelopes. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. You'll see the options that apply to your trade-in during the ordering process. % of people told us that this article helped them. About trading in devices to Verizon Expand All Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. That is a standard industry practice. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. If you've already shipped your device, it cannot be returned. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. The most popular is because there actually was a problem with the device once it was received. If you did trade in at a indirect or at home it could take longer. How to trade in your mobile device | Verizon Customer Support Extend your session by clicking OK below. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. *Store drop-off and UPS options aren't available in all situations. You can have someone call me at 9am pst today to discuss. I encourage others who experience similar problems to do the same. We inspect the device you send to ensure it matches the information you submitted. We're looking forward to working with you! wikiHow is where trusted research and expert knowledge come together. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device. I called and they said not to worry, the $33 per month will start being applied next bill. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. Thank you for reaching out to us. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. And that's only the people that could log-in to even like/reply. And we want to make sure you're getting your promotion! Did anyone actually get their credit?? Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. If youd like, you can apply it toward your bill, or save it for a future purchase. Our goal is to provide you with the best experience. Excludes Verizon Prepaid plans. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). Note that I have all this documented in a chat. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. Did you receive any images of your phone? Check out the latest deals from Verizon on smartphones, accessories and more. Personal Business. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. Hello! Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. My Verizon Trade in problems! First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. Please help! Answer a few short questions about the condition of your device to learn the estimated trade-in value. Bring your device and UPS QR code to a UPS drop-off location. If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. Even if your devices have no value, we can recycle them responsibly for you, for free. IMPORTANT: Send in only one device per package. Choose which devices you'd like to trade in. I've never owned a S5 and definitely sent a S9. Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Take advantage of Verizons trade-in program to get a new phone at a discounted price. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. So I wanna know if anyone else actually got their credit? It nearly drove me insane. Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. Told them I didn't want their apologies or understanding - I wanted them to make it right. Due to inactivity, your session has expired. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Please send us a Private Note, to take a closer look. All tip submissions are carefully reviewed before being published. Enjoy! This is not an isolated problem based on the number of people saying they had the same thing happen. Don't use Verizon trade in program if you purchased phone from - Reddit Depends on the situation. So I wanna know if anyone else actually got their credit? We would like to take a closer look into your concern. After you accept the trade-in credit and send us your device you can't get the device back. Have a phone you love? We use cookies to make wikiHow great. Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. I have spent hours on the phone and chat trying to solve problem, to no avail. You can use the envelope icon at the bottom of the page using the link below. I even offered to drive the phones to a physical store, but they said that was not allowed. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Go to My Devices in My Verizon.

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