stratstone mini leeds meet the team
Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Although I've spent 16k more than I wanted we've got what we want. Its lovely to see you had a great experience with us!Customer Services. Technician provide a very comprehensive report and video. I bought a car from Derby dealership. Find out all the latest automotive industry, manufacturer and Stratstone related news here. Scratched, tyres cracked, carbon fibre loose. Jamie at service reception desk very helpful too. However, throughout the period from ordering last February through to handover today on 23rd June, Paul was extremely helpful, understanding and friendly and made matters uncomplicated to enable the transition to run seamlessly. I declined but asked for a copy of the report in order to buy and fit correct parts elsewhere. Friendly and helpful staff that go over and above for their customers. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Stratstone MINI - | Facebook Dave Banks - Head of Business - Stratstone Tyneside BMW/Mini | LinkedIn Discover Stratstone. Lady very helpful on the phone. Customer Services. Hopefully Sytner will be a better experience. Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. . Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Find out how we combat fake reviews. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Everything I expected and was promised was done. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. We value your feedback and take pride in providing the best possible customer service! Companies can ask for reviews via automatic invitations. Travelled to dealership to collect car and handover was seamless. At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Amazing service professional and helpful team. Big thanks Jamie and co, you are doing things right. My car was in on 4th April for a recall. The branch is always available for any assistance that you may need. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Stratstone BMW Reviews | Read Customer Service Reviews of www We hope to be of service to you again! Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. Excellent service from Chloe in the service department and the technician. I just found the customer service very mediocre. Jamie at service reception desk very helpful too. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Took my Mini for its yearly service. Well done . We also ensure all reviews are published without moderation. Purchase a new MINI Electric and enjoy a complimentary Pod Point home charger or 750 towards your deposit. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Kindest regards.Customer Services. Do you agree with Stratstone - MINI Leeds's TrustScore? Big thanks Jamie and co, you are doing things right. Nothing was too much trouble for him & that made the transaction a pleasant experience. Date of experience: 03 March 2023 My son bought a second-hand car from Strastones and I paid for the car on my debit card. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Browse our wide range of Business Contract Hire offers on MINI's most popular models. We also ensure all reviews are published without moderation. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This morning on Sky's Sophy Ridge on Sunday, nurses union leader Pat Cullen attacked the government over its failure to give RCN members a decent pay rise as Transport Secretary Mark Harper . Even though I was purchasing a second hand car they sorted out the scuffs on the alloys so well that they look like new. We came back wanting to make a deal. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Took just one week from first visit to home delivery. Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! For complete peace of mind, rely on an Approved MINI Service Centre. If you are searching for a MINI Specialist in Leeds to maintain your vehicle, then there is no one better to bring it to than an authorised retailer. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Its Thurdsday.Left several messages. Ranjit started as a product genius and . Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! We hope you enjoyed some of the tasty treats, we certainly did. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. Best wishes, Customer Services. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Great customer service at Stratstone MINI Leeds. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Best wishes,Customer Services. I think more attention to detail and customer service would make the experience so much nicer. Brought a car!! Technician provide a very comprehensive report and video. We hope to be of service to you again! Customer Services, Simply excellent throughout. 10 out of10. Very happy with the overall experience. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! 2023 Trustpilot A/S. I walked out after waiting 15 minutes - with not service. Mercedes-Benz has given the A-Class a number of updates for 2023, which you can learn about in this video. Would highly recommend & would return in the future. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Kindest regards.Customer Services. You can unsubscribe from this at any time. 16/06/2022 . I so appreciate it .. a very positive and reassuring experience. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. . Exhaust was making a very strange noise. Was impressed from initial contact and would highly recommend to family and friends. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. This is now three weeks of silence. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Great communication. Lovely courtesy car clean and well presented. Lovely courtesy car clean and well presented. Hi,Thank you so much for taking the time to review your experience with us. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Jaguar Land Rover is to invest more than 15 billion over the next five years to transform the brand into an all-electric vehicle manufacturer in the UK. Lovely courtesy car clean and well presented. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Read 1 more review about Stratstone - MINI Leeds, Stratstone, Loxley House, Little Oak Drive, Annesley. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. For context, Elland Road, home of Leeds United, is located within walking distance. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds,. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Holly was a new member of the sales team & in our opinion a great credit to the company. After all, who does not love a MINI? No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Total incompetence. Their procedure said I would receive a reply within 48 hours. Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? . Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Hello Phill,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. www.stratstonetynesidebmw.co.uk . Voice your opinion today and hear what 123 customers have already said. Damian as always and Ryan in the Service Dept were first class. Stratstone MINI - Thank you to everyone who attended our | Facebook