hackney council repairs

We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. Damp, mould and condensation | Hackney Council We have target times to carry out any repairs that we are responsible for. This scheme is delivered in partnership with Forest Recycling Project. If you are reporting an external or communal area repair, you must report the repair via telephone. If you own the property, please see our leaseholder contact details page. If you have any issues with Repairs Hub, . Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. Coventry CV4 OEH We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. Ferris is available on the, 18 March 2023, 11 am to 3 pm Woodberry Down Community Primary School, Woodberry Grove, Woodberry Down, N4 1SY, 17 June 2023, 11 am to 3 pm Shacklewell Primary School, Shacklewell Row, E8 2EA, 16 September 2023, 11 am to 3 pm Grazebrook Primary School, Lordship Rd, N16 0QP, 25 November 2023, 11 am to 3 pm Thomas Fairchild School, Forston St, N1 7HA, 16 March 2024, 11 am to 3 pm Woodberry Down Community Primary School, Woodberry Grove, Woodberry Down, N4 1SY, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone). It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. They can book appointments for simple repairs themselves at times that suit them. This became Hackney council's first digital service to successfully pass the Local Government Digital Service Standard assessment. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. View map, The Lighthouse Cyber attack: Hackers post Hackney Council's 'stolen documents' Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. London WC2B 4HN Itpulls together the very best recipes, hacks, tips and tricks to deliver a weekly dose of inspiration that will help you save money, eat better and help the planet. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. The time came.for me to focus on progression and not just job comforts. You can take some simple steps to reduce condensation, helping to prevent damp and mould. Keep iterating and improving. There will also be a free fruit giveaway and discounted sweet and savoury pastries. The dxw newsletter is a regular update on what we've been doing and thinking about. Calls Landing Repairs | Hackney Council The next steps are to complete ongoing reviews of the service. Based on what we learnt, we designed and implemented some changes to the service. A plumber will visit all reported leaks in our homes by at the latest the end of the following day after they were reported to either fix it or schedule any work needed to repair it. Hackney Council The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. Hackney Council. Or you can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Cllr Mckenzie with new qualified apprentices and new recruits, Cllr Clayeon McKenzie, Cabinet Member for Housing Services. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. so residents can report the repairs they need on their homes, online 24/7. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Leeds, LS2 7EW As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. In beta, we developed and launched Report a Repair and made it available more widely to real users. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. If we do need to do this, you will be kept fully informed. Beta This is a new service - your feedback will help us to improve it. Hackney Council is in the process of redesigning their benefits and housing service in order to reduce friction between staff and IT systems, manage demand on the service, make the service more efficient and effective, and prevent homelessness. Once you give us your clothes we will categorise them and give you tokens in return. 1 King's Cross Bridge LBHackney-IT/repairs-hub-frontend - Github All rights reserved. This became Hackney councils first digital service to successfully pass the Local Government Digital Service Standard assessment. Sign up to our mailing list or follow Greener Hackney on social media: Around Hackney, there are 90 clothing banks where you donate clothes to our partnering charities: Clothes and textiles in good condition will be donated and sold for re-use in charity shops. Skip to main content. Continuous improvement is an essential process in delivering and maintaining quality digital products and services. While faithful to the legacy and ethos of our Founders locally, we are open to respond to national and international crisis, reflecting the outlook of supporters and the Club. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. "@Chewing_The_Fad Hi, the email repairs.rcc@hackney.gov.uk seems to be working. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. View map. Over the last eight months the Councils repairs staff have worked hard to clear the more than 7,000 outstanding repairs that were remaining from the pandemic when it was only able to undertake emergency work. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. This scheme is delivered in partnership with Hackney Fixers. Mould is a living organism and must be killed to remove it. Choose this option to start a new form -. You can also use the call back service you will receive a call without losing your place in the queue). The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. We categorise all repairs into four priorities. Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. On the day our teams will provide information on: At the event, you will have the opportunity to visit our Zero Waste Market and attend repair workshops and demonstrations: Family-friendly stalls and activities include: Grab some coffee and hot drinks. Hackney residents can try reusable nappies for free by applying for a 70 voucher. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc Reduce, reuse and repair | Hackney Council Hackney . Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email complaints@hackney.gov.uk Opening times Mon to Fri: 9am - 5pm With over 90 Refill stations in Hackney, refilling your water bottle for free has never been easier. Hackney Caribbean Elderly Organisation- An open day to mark the 75th anniversary of Windrush and to raise awareness of health issues experienced by the African Caribbean community, featuring art, drama and exercise/healthy living workshops. Items are assessed and categorised based on recommended retail price (RRP) and condition. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. glazing repairs to shared doors or stairway windows, structure and external walls to your block. View map, The Lighthouse

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