depop buyer wants refund

To send a full refund, follow the steps for Full refund. As resellers, we all want the perfect sales experience from start to finish. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. You are viewing the PayPal Community Archives. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. Its always worth checking if a website offers Buyer Protection before you make a purchase. Please read rules before posting. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Solved: Scammed through Depop - PayPal Community The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. Price your items competitively and fairly so both you and the buyer are getting the best deal. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. By browsing this website, you consent to the use of cookies. screenshot of the completed refund in your PayPal account) If you paid by credit card and the issuing bank has initiated a chargeback. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. This application is not endorsed or certified by Depop, Inc. A week later they have opened a dispute saying this was an unauthorised payment? Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! 5 months later I get an email where he wants a complete refund. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. Be prepared to walk away. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Leave the Archive. But how do these two apps differ, and which should you use? Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! Read our review of Vestiaire Collective, including authentication Is Etsy legit? By browsing this website, you consent to the use of cookies. Buyer wants a refund?? This makes it sound like they've probably deleted their paypal account too? Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. How to Refund on Depop? Complete Guide 2023 - After SYBIL Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. We may suspend an account for any of the following reasons: Prohibited Items. How to Buy Online Safely, Securely, and Confidently. A sub for discussing all things Depop. Also the depop profile has blocked me. UK sellers: Getting paid with Depop Payments - Depop help GB This application is not endorsed or certified by Tradesy, Inc. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. View solution in original post 1 Kudo Login to Reply or Kudo Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Additionally, Depop is a great platform for finding vintage fashion. You can use the error code to cross reference with Paypal API errors. Purchases made without using the BUY button. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. Select the transaction youd like to refund > tap Refund. Related:Common eBay Scams to Be Aware Of. Head Office. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Depop Returns & Refunds - How to Handle Them - SellerAider Want to know more? Learn more about returns and refunds - Depop help GB Check us out! If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. Mention relevant aspects of the transaction such as dates and place of delivery. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. However, all purchases done outside of this are at your own risk. Depop allows you to send and receive money by linking your PayPal account. Mercari is a trademark of Mercari, Inc. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. If you want to sell items on Depop, the process is very simple. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. So, if this sounds more like you, it may be worth paying the higher fee on Depop. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Answer: Verify the date of the Paypal transaction. There are two ways to list items on Depop: Using the Depop app. Ask for some feedback. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. The best trick to selling fast with confidence is cross-listing. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. Provide evidence that the claim is false and that you qualify for Depops seller protection. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. So in the event of an item received but not as described dispute its always one persons word against anothers. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. Is it likely that I'll win my money back without the screenshots attached?

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