virgin atlantic car hire cancellation policy
have to do this within 14 days of the voucher being issued or it is locked as a voucher (trap 3) Virgin Chauffeur Car Service | Airport Transfers | Virgin Atlantic Virgin Atlantic 13.2. If your passport is in its final year, you should check with the Embassy of the country you are visiting. Plus, were always nearby. Flight + Car | Flight + Hotel | Virgin Atlantic - Virgin Holidays 7.1. Please note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) 11. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, (or your credit card issuer where applicable). *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. 15.7. 17. They must be collected from the airport. Passengers who have purchased a 'through ticket' and miss an onward connecting flight because the Virgin Atlantic flight was cancelled or delayed will be rebooked on the next available flight, subject to availability in the same ticket class, without penalty. You will be asked to enter your Flying Club membership number when booking and remember to show your Flying Club membership number on collection of the car. You may be able to claim these charges back from your travel insurance. Content 3. In order to do this, we try to provide you with as much information as possible about the policies and procedures that may affect your travel including: Booking policies and mistakes In the event that you fail to pay for your holiday by the balance due date, your holiday including your Disney Park tickets will be cancelled in accordance with these Booking Conditions and may not be refunded. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. 10.4 We will also pay compensation as detailed below, except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Do check before you book and regularly before you travel for updates as the advice can change. Copyright Virgin Holidays Limited. Terms and conditions | Flight + Hotel | Virgin Atlantic Pursuant to this clause 12, we reserve the right to make a claim against you for any loss, damage, cost and/or other expense (including legal expenses) incurred by us arising out of or in connection with your behaviour (or that of any member of your group). If a cancellation brings the total number of people in the booking below the minimum number required to qualify for any discount in price or a concession for any accompanying adults, the total price and concessions may be adjusted accordingly. We reserve the right to cancel your holiday if payment is declined for any reason or if you have supplied incorrect credit or debit card information. Cookie statement | Please see clause 16 for changes and cancellations after departure, as a result of Covid-19. In the event of an unavoidable or extraordinary circumstance and where it is not possible to ensure your return as scheduled, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. Please note: If you have booked a cruise, any cancellation will incur additional cancellation charges including those in line with the relevant cruise lines charges. Car hire was with Virgin but couldnt get through on the phone. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. Prices exclude any gratuity or service charge that may be payable on board or in advance. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. So wherever you are travelling to, Avis has got you covered. Tour, travel industry, broker, insurance replacement, complimentary and other discounted rentals do not qualify for mileage rewards. Most delayed bags travel on our next flight, as an international carrier the duration and frequency of flights dictate the time you can expect to be reunited with your property. 3. The issuer, however, does not disclose this information. 7.4 We reserve the right to amend the price of any unsold travel arrangements at any time. Please ask us to confirm what protection may apply to your booking. However, there will be no change to the cost of your travel arrangements within 20 days of departure. When we are acting as an agent, the Principal providers details will be communicated to you. All such implied terms and warranties are hereby excluded. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks.If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a 7.8. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Is my holiday still going ahead as planned? The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Your booking and ticket must reflect your first and last names only. Period before departure when Compensation payable per adult Your rights to a refund and/or compensation from us are set out in these Booking Conditions. People often save miles for years to get a reward flight, so impose a swingeing 25% penalty if they had to cancel even many months before departure was simply not on. Give us feedback and tell us how we did Read more. This Web Site contains links to other related World Wide Web Internet sites, resources and sponsors of this Web Site. Terms and conditions | Virgin Atlantic Access and availability of service and links 4. Please note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation of your travel arrangements and a cancellation charge of up to 100% of the relevant part(s) of the arrangements. By proceeding with a booking, you acknowledge that you have read and understood all of the terms and conditions which apply to it and agree to be bound by them. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Our first promise is to offer you the lowest possible fare available for the time, date and class of service you wish to travel in (at the time you make your booking directly with us via our Customer Service Centre, website or airport ticket desks) . Cancel options - Virgin Atlantic Anyway, it was all really easy - the guy on the phone said the flights were cancelled and they would send me a refund. WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. Criminal proceedings may also be instigated. All cancellation charges become payable by you immediately upon confirmation of the cancellation, in accordance with clause 9.1. This will likely include specific requirements regarding personal protective equipment including but not limited to, the wearing of face-masks by guests/ consumers and staff members, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. The lead name on the booking must also promptly update us of any changes that may occur after booking but prior to departure. 15.1. 12.1. 20.3. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. Virgin Atlantic policies | Virgin Atlantic help centre We reserve the right to decline any booking that is conditional upon any special request being met. Travellers will receive all essential information about the package before concluding the package travel contract. If you book arrangements other than a package holiday (e.g. There will be a charge of 30 to amend each name. However, sometimes this is not always possible for different reasons such as weather, natural disasters and operational issues. If you fail to follow these procedures, your right to compensation may be affected as we will have been deprived of the opportunity to investigate and rectify the problem, which may affect your rights under this Contract. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. Drivers between 21 and 24 Occasionally we have to make changes to your booking and it is a term of your Contract with us that we are able to make changes to any aspect of your booking at any time. Virgin Atlantic In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. (ii) not accepting the changes, in which case you will need to notify us within 7 days of us advising you of the changes to your provisional booking.