personal presentation standards in hospitality

It carved up its own niche, winning against competition, and attracting clients with its high-standard services and its one-of-a-kind luxurious hotel experience. It can get very personal, but necessary, because every detail tidiness, perfume, socks, having a polished name badge, tattoos, the tidiness of beards may affect guests. ____________________________ Crown copyright 2023. Because etiquette is about equipping oneself with tools that arent difficult to employ, yet can make a fundamental difference. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Ensure reservations follow organisations yield management policy. Full Document. We'll be in your inbox every morning Monday-Saturday with all the days top business news, inspiring stories, best advice and exclusive reporting from Entrepreneur. Copyright Typsy 2023 All rights reserved. A friend of mine was formerly head butler at The Ritz in London, and was looking after a VIP guest. : Finally, are there any key cultural differences to beware? 12 months (this does not include EPA period), Alcoholic Beverage Service, Barista, Concierge & GuestServices, Conference & Events Operations, Food & Beverage Service, Food Production, Reception, Reservations, House Keeping. You're reading Entrepreneur Middle East, an international franchise of Entrepreneur Media. As of 1 August 2022, the English and maths requirements for on-programme and new apprentices undertaking level 2 apprenticeships have changed and are detailed as part of the apprenticeship funding rules. Allhospitality team members must have the following introductory knowledge, All hospitality team members must have the following core hospitality knowledge, skills and behaviours, Understand the importance of meeting, and where possible, exceeding customer expectations in line with the business / brand standards, Deliver excellent customer service in line with the business / brand standards with the aim of exceeding customer expectations, Understand the importance of receiving and dealing with customer feedback to support the improvement of products and services and provide value for money, Check that customers are satisfied with products and services and act on feedback in line with business procedures, Know the business vision and values, its main competitors, how it fits into the wider hospitality industry and how own area of work contributes to achieving business targets, Know how own role can minimise unnecessary financial loss to the business, Understand how personal discipline in approach to work, for example time-keeping, attendance, personal appearance, personal presentation and conduct can all have an impact on the business/ brand reputation, Prepare and organise own work for example promptly arriving for shifts, communicating information at team meetings / briefings, following business / brand guidelines and procedures, meeting agreed deadlines, Know the products / services that are offered by the business, their prices and special offers and how to match them to customers needs, Clearly communicate relevant and useful information on products and services based on a clear understanding of customers needs, Know how the business aims to increase its market share and compete against its main competitors, for example its unique selling points, promotions and marketing campaigns, Actively promote the unique selling points of the business and special offers available and promotions to customers, Keep up to date with how the business positions itself within the wider hospitality industry, Understand how the use of technology can enhance customer service and productivity in hospitality businesses, Use technology appropriately and efficiently in line with company policy in a way that supports customer service and ensure that faults and maintenance issues are reported promptly, Recognise and understand legislative responsibilities relating to the business and the products and / or services it offers, Comply with legal requirements to avoid risks, minimise disruption to the business and to maintain the safety and security of people at all times, Work with integrity in a safe, honest and trustworthy manner putting personal safety and that of others first, Know how the activities in hospitality businesses can have a negative effect on the environment, Work in a way that minimises negative effects on the environment for example by managing wastage in line with business procedures, Demonstrate personal commitment to minimising the negative affect on the environment caused by work activities, Understand the importance of using appropriate methods of communication that are suitable for different situations and individuals needs in a variety of hospitality contexts, Communicate accurately and effectively with others in line with the business culture to achieve the best result according to the situation, Take a friendly and outgoing approach and enjoy talking and interacting with others, and communicating according to the business / brand standard, Know how to support and influence the team positively, recognising how team members are dependent on each other to meet business objectives, Understand how to work with people from a wide range of backgrounds and cultures, Put people at ease in all matters, adapt products and services as necessary, helping them to feel welcome and supported and provide them with information that is relevant to their needs, Understand how to support the supervision of team members for example new and junior employees to assist line manager, Contribute to meetings and planning shifts, support shift briefings and assist in the monitoring of standards to help ensure quality is maintained, Demonstrate the ability and confidence to deputise for the line manager when necessary, Hospitality team members must select from oneof the following specialist functions, Ensure each stage of food and beverage service meets business / brand standard, including, for example, customer arrival, provision of information, promoting menu and other items, taking and processing orders, serving food and drink and taking payments. These vary between organizations depending on location, style of operation, image, and customer base. Personal Hygiene, Hospitality Management Inspiria 10.9K views 7 slides Grooming & personal hygiene Hari Nair 258.5K views 21 slides Importance of It includes how you look, what you The hospitality Industry needs a clean, composed, and positive attitude. Keep a warm smile always. Personal hygiene and grooming in the hotel industry are very important, its engaging your guests, understanding what they want, and involving them better to make them happy and comfortable. stream Which category do you fall into? You should be well uniformed, well fitting, spotless. WebHospitality manager Reference Number: ST0229 Details of standard. % your tutorial is a great help dearmay i take this opportunity and use it for basic teaching to my kitchen staff?? That to me is a wow. While we may all know not to judge a book by its cover, there are a few instances where presentation really does matter. Be Helpful ___________________________ Concierge supervisors maintain the porter service in hotels and serviced facilities, making sure that customer requirements including leisure activities, local knowledge, travel, parking andluggage storage are met. Please take some time to take note. Hair Away from Face MASTER THE SOCIAL MEDIA GAME Social media has taken the world by storm. Personal hygiene refers to maintaining your appearance and ensuring a healthy lifestyle. It therefore requires a wide range of skills, xkoF(z$8N~Hd==\Z~%kKR`G")cg3bd5y| rzs6:_-O~_dZw/<>b4M8aDM RL~,RFDLhE8Jr_wwr9e\qL*9IF\[8Cx|eDHtiFq|>{zxVj^-jug"(v? Shower daily. After this gentleman had departed for St Pancras station, the butler noticed that the guest had forgotten his credit card. endobj You can be a click away from feeling that virtual sentiment of relaxation and zen offered to you by our hotel's spa facility, or a scroll away from indulging in an unmatched luxury experience again, virtual only accessible if you choose to book a stay at our hotel. He simply held up the salver and said Sir, your credit card. Without even hesitating, he grabbed the card plus a silver salver [tray], and demanded another chauffeur take him to St Pancras the quickest way possible. Personal presentation standards First impressions really do count. Run Nails Personal Presentation. Personal presentation is how you portray and present yourself to other people. It includes how you look, what you say, and what you do, and is all about marketing YOU, the brand that is you. What others see and hear from you will influence their opinion of you. Good personal presentation is therefore about always showing

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