national express west midlands fine appeal
If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). Call or get in touch online The refund wont be the exact amount left on your pass. Something went wrong, please try again later. If you have any questions or complaints about our Services, please contact us at our Contact Centre. Official: Keele University A100 2023 entry Applicants and Offer Holders thread. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. Your Local Police; Birmingham LPA; Coventry LPA; . We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. (iii) Subject to availability only - 2 medium suitcases may be carried each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, free of charge, instead of 1 large suitcase. Commuters have been warned of changes to the National Express West Midlands bus timetables across Birmingham, Solihull and the Black Country from this weekend. Coachcards are not valid on European Services. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. Customer Services - TicketingTransport for West Midlands16 Summer Lane, BirminghamB19 3SD. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. Adult fares are applicable to all passengers aged 2+. Local Bus Services | NX Bus West Midlands Sunshine and showers as temperatures rise for bank holiday Conditions of carriage. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. Such stops are shown on our published timetables. You can ask for compensation if your Swift card didn't work and you had to buy a new ticket. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Moovit gives you National Express West Midlands suggested routes, real-time bus tracker, live directions, line route maps in West Midlands, and helps to find the closest 76 bus stops near you. Q5:Write a short story about a lonely and isolated place, any tips for improvement? (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. Do guest groups on tour make the same as the main group? Value drivers that differentiate us from our peers as a leading operator in this critical sector. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. UK Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. You are responsible for complying with all laws of any countries from, to or through which you are travelling. READ MORE: West Midlands tram repairs could last beyond Christmas as frustration boils over. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. you get a holiday but it must be one you wanted growing up , whats the holiday ? (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. Since the Enviro400EVs entered service in mid-2020, a great deal of learning has been drawn from them. This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. (lines open 8am - 8pm 7 days a week). Make sure you supply all the information necessary to ensure that your appeal is assessed correctly. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. And why? These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. Make sure you supply all the information necessary to ensure that your appeal is assessed correctly. If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. HOW TO MAKE A PAYMENT. When you got fined had you already sent off for the photocard? (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. Lines open 8am-10pm 7 days a week. Each Penalty Fare Notice should have its own appeal. (a) Required behaviour: You must ensure that you: (i) Behave in a reasonable, sensible and lawful manner on a Coach and at any Station; (ii) Comply with any request or instruction from any driver of a Coach or any National Express representative; and. The package would have brought an experienced driver salary up to nearly 33k, and unlocked more than 900 of back pay for a full time driver." If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. Entry refusal on a bus by driver. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. We accept no responsibility or liability whatsoever and howsoever caused for the actions or omissions of such Third Party Provider or any of their employees, agents or contractors (including if that Third Party Provider fails or delays in carrying you on their services) and you shall make your claim for any loss or damage you suffer or incur direct against that Third Party Provider as your contract is with them for your carriage on their service. 2023 predicted a level papers bio chem and maths, Official Cambridge Postgraduate Applicants 2023 Thread. National Express makes major changes to bus services - full list In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. 3rd year medical student, hating this course. Local Bus Services | NX Bus West Midlands Single ticket offer extended! Services across hundreds of routes have been disrupted by the indefinite action by members of the . Calls to this number are charged at local rate. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. Please select your passenger type first and then add your coachcards.